Privacy Policy

Last updated: 07/2025

This Privacy Policy explains how Turtally Awesome LLC ("we", "us", or "our") collects, uses, and protects your personal information when you use our website at www.steady-turtle.com or our services. Please read this Privacy Policy carefully to understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

Data Controller

Turtally Awesome LLC

1209 Mountain Road PL NE Ste N
Albuquerque, NM 87110
United States

Email: privacy@steady-turtle.com

Information We Collect

Personal Information

Name and email address (provided voluntarily when you contact us or make a purchase)

Payment Data

Payment information is processed and stored by Stripe. We do not store your payment details on our servers. You may find Stripe's privacy notice at stripe.com/privacy.

Website Analytics

We use Plausible.io for privacy-friendly analytics. This service does not use cookies, does not track personal data, and does not store personally identifiable information. It only collects anonymous usage statistics to help us improve our website.

How We Use Information

We use the information we collect for the following purposes:

To process orders and deliver Products
To provide customer support and respond to inquiries
To comply with legal obligations
To improve our website and services

We do NOT use your information for:

Marketing or advertising
Data sales to third parties
Tracking across other websites
Creating detailed user profiles

Limited Third-Party Sharing

Stripe: Payment processing only
Plausible.io: Anonymous website analytics only

We do not sell, rent, or share personal information for commercial purposes.

Data Retention

We retain personal information as long as necessary for business purposes or as required by law:

Customer records: As long as you have an account with us or for tax/legal requirements
Support inquiries: Until resolved plus reasonable retention period for quality assurance
Payment records: As required for tax and accounting purposes (typically 7 years)

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Secure hosting infrastructure in the United States
Encrypted data transmission (SSL/TLS)
Limited access to personal information on a need-to-know basis
Regular security assessments and updates

Important: However, no electronic transmission or storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

General Rights

Access: Request access to your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Objection: Object to processing based on legitimate interests
Data portability: Receive or transfer your data in a structured format
Withdraw consent: Withdraw consent at any time (where processing is based on consent)

US Residents

Under state privacy laws (CCPA, Virginia CDPA, etc.), you have additional rights including:

Right to know what personal information we process
Right to non-discrimination for exercising your rights
Right to opt out of targeted advertising (we don't engage in this)
Right to opt out of data sales (we don't sell data)

EU Residents

Under GDPR, you have comprehensive data protection rights, including the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at: privacy@steady-turtle.com

International Transfers

Our services are operated from the United States. If you are accessing our services from outside the US, your information will be transferred to and processed in the United States.

By using our services, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

Minors

We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Third-Party Services Cookie Clarification

While we don't set cookies directly, third-party services may use essential cookies:

Stripe: May use cookies for payment processing and fraud prevention
Browser Functionality: Your browser may use technical cookies for basic functionality

You can control cookies through your browser settings, though this may affect payment processing.

Data Breach Notification

In the event of a data breach that may compromise your personal information:

We will notify affected users within 72 hours of discovery
Notification will be sent via email to your registered email address
We will provide information about the nature of the breach and steps to protect yourself
We maintain incident response procedures in compliance with applicable laws

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted prominently on our website or communicated directly to you.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: